Frequently Asked Questions

We provide two services: supported living for adults with mental health needs in Slough, SL3, and domiciliary care, which is support in your own home.

Yes. Infigo Care is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can find out more on the CQC website.

Adults aged 18 and over with mental health needs. The home has six residents. Our recovery-focused support helps you build confidence, develop everyday skills and work towards the life you want to live.

Yes. Staff are on site 24 hours a day, including waking-night staff who remain awake overnight to provide support when needed.

Housing and care are arranged through separate tenancy and care agreements. We respect your privacy, individual preferences and choice over your support, and we explain both arrangements before you move in.

Yes. Staff can administer medicines and give reminders, according to assessed needs, consent or other lawful arrangements, and your agreed support plan. Staff follow prescribing instructions and record the support provided.

Please contact us to ask about visiting. Visits are arranged in advance so that we can respect the privacy of the people who live in the home.

Support can include personal care, medicines support, help with daily living and household routines, and support to stay connected with family, friends and your community. What we provide is agreed following assessment and planned around your routine and preferences.

Please contact us with your postcode and we will confirm whether we can support you.

Adults, families, advocates, professionals and commissioners are all welcome to enquire or refer. Our referral pathway shows how it works.

We discuss your circumstances, preferences and goals, then arrange an assessment to establish whether our service is suitable. Where it is, we work with you and those involved in your support to plan your move or start, and agree your individual support plan.

Yes. Support arrangements and costs are explained before a service begins.

Ask us at any time. We can explain how to give feedback or make a complaint and discuss your communication needs. We welcome feedback as part of how we keep improving.

We share information with professionals involved in your care only where appropriate. Our Privacy Notice explains how we collect, use and store personal information, and what your rights are.